Solutions · IT
Keep the lights on without the ticket backlog.
The high-volume, low-judgement requests repeat all day. Pointed at your ticketing system and grounded in your IT runbooks, the AI Assistant resolves or progresses the routine majority in conversation — and routes the genuine exceptions to a person, context already attached.
See it in action
The Assistant on a real task.
IT support workflow
An employee says their laptop won't connect to Wi-Fi; the Assistant checks the runbook, asks follow-ups, opens a Jira/Zendesk/Linear ticket if unresolved, and logs the action.
Where the value is
Two workflows do most of the work.
The volume is high, the judgement is low, and the same handful of requests repeat all day — so self-service actually pays off.
The ticket lifecycle, from the employee's side
One conversation, the whole ticket lifecycle.
Raise, track, and update tickets in plain language against Jira Service Management, Zendesk, or Linear. Describe the problem and the Assistant asks only for what's missing, classifies and prioritises, fills the structured fields, and routes it — or resolves a known fix before a ticket is even needed. Ask “what's the status of my laptop request?” and it returns the live state from the system of record. Add an error code in chat and it lands on the existing ticket — one clean thread, not a scatter of emails.
The other half of IT volume isn't broken things — it's questions
Answer it from your own runbooks. Cited.
This is Knowledge Bases pointed at IT content — runbooks, SOPs, config guides, security and acceptable-use policies, the existing wiki — connected from wherever it lives. Ask “how do I set up the VPN on a personal device?” and the answer comes back cited, quoting the current passage with a link to its source. Because the index is pre-built and live, it reflects the current runbook, not last quarter's.
Cited answer
IT touches sensitive systems
Self-service, without handing over the keys.
Reach is scoped by role: an employee raises and tracks their own tickets and reads the knowledge their role permits; only IT roles reach the admin actions. Every write — a ticket opened, an access granted — runs through Connections and is recorded by Governance & Audit.
Clear the Level-1 backlog.
Book a demo and we'll show the Assistant on your ticketing system and runbooks.