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Use Zendesk safely from the Assistant.

Triage, tag, and respond to support tickets. Read and act in Zendesk through governed Connections. Every read and write runs through a governed connection — scoped to what you allow, approved where it matters, and fully audited.

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Capabilities

What the Assistant can do with Zendesk.

The top read and write actions, in plain language — each one a scoped action through a governed connection.

Read

Read from Zendesk to answer questions with current, real context.

Act

Write back to Zendesk — 12 scoped actions the Assistant can take, each requiring an approved connection.

Act

Respond to changes in Zendesk — 1 trigger can start a governed workflow automatically.

Example workflows

Put Zendesk to work.

Concrete ways teams use the Assistant with this tool — always inside the permission model.

001

Triage and prioritise an incoming ticket

The Assistant handles this through a governed Zendesk connection — scoped to your role and audit-logged.

002

Answer it citing the right runbook

The Assistant handles this through a governed Zendesk connection — scoped to your role and audit-logged.

003

Update the status and notify the requester

The Assistant handles this through a governed Zendesk connection — scoped to your role and audit-logged.

Controls

Connected, but never unguarded.

Connecting Zendesk doesn't hand the Assistant the keys. Admins decide exactly what it can reach and do.

Permissions & scopes

Choose the exact read and write actions Zendesk exposes to the Assistant — nothing is implicit.

Approval for sensitive writes

Require a human to sign off before the Assistant changes records, sends messages, or moves money.

Audit logging

Every action against Zendesk is recorded — who, what, and when — for full accountability.

Connection detail preview

Zendesk governance controls

Available

Enabled actions

Trigger workflows from new or changed records

Read approved data for cited Assistant answers

Write updates through scoped actions

Credential status

Stored in Vault, decrypted only at run time

Approval policy

Sensitive writes can require human sign-off

Audit trail

Every read, write, actor, and timestamp is logged

Govern Zendesk through Connections

Connect Zendesk once, set its scopes and approvals, and the Assistant can use it across the company — every action audit-logged.

See Connections All integrations

See the Assistant use Zendesk safely.

Book a demo and we'll show the Assistant connected — and governed — on your own tools.

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