Customer Support

Use Zendesk safely from the Assistant.

Triage, tag, and respond to support tickets. Every read and write runs through a governed connection — scoped to what you allow, approved where it matters, and fully audited.

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Capabilities

What the Assistant can do with Zendesk.

The top read and write actions, in plain language — each one a scoped action through a governed connection.

Read

Read from Zendesk to answer questions with current, real context.

Act

Write back to Zendesk — 12 scoped actions the Assistant can take, each requiring an approved connection.

Act

Respond to changes in Zendesk — 1 trigger can start a governed workflow automatically.

Example workflows

Put Zendesk to work.

Concrete ways teams use the Assistant with this tool — always inside the permission model.

001

Triage and prioritise an incoming ticket

The Assistant handles this through a governed Zendesk connection — scoped to your role and audit-logged.

002

Answer it citing the right runbook

The Assistant handles this through a governed Zendesk connection — scoped to your role and audit-logged.

003

Update the status and notify the requester

The Assistant handles this through a governed Zendesk connection — scoped to your role and audit-logged.

Controls

Connected, but never unguarded.

Connecting Zendesk doesn't hand the Assistant the keys. Admins decide exactly what it can reach and do.

Permissions & scopes

Choose the exact read and write actions Zendesk exposes to the Assistant — nothing is implicit.

Approval for sensitive writes

Require a human to sign off before the Assistant changes records, sends messages, or moves money.

Audit logging

Every action against Zendesk is recorded — who, what, and when — for full accountability.

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Zendesk action configuration

The connection detail page for this integration showing scopes, enabled actions, credentials status, and audit/approval settings.

Govern Zendesk through Connections

Connect Zendesk once, set its scopes and approvals, and the Assistant can use it across the company — every action audit-logged.

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See the Assistant use Zendesk safely.

Book a demo and we'll show the Assistant connected — and governed — on your own tools.

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